Before we had Docman we wouldn’t know where letters went in our practice, which doctors’ in-tray they were in and where they went to from there. It was extremely time consuming to manage and track paper letters. Read coding was a manual process that was taking a long time. It took a long time to find the exact read code we were looking for. However utilising Intellisense it has saved time in our Summarising process; it has the ability to pick up the correct read code a lot quicker than we were doing previously.
Victoria Clarke, Medical Secretary, Dr Mohanan & Partners