Prior to the installation of Docman the practice would open the incoming post, date stamp letters and put them in the relevant GP's pigeon holes for action and paper was passed around the practice. This caused time delays, letters could easily get lost and there was no way to know where they were or if they had been dealt with properly. Now we have a process where letters are scanned into Docman straight away, they are quickly work flowed to the GP who the letter is for. The GP can quickly note actions onscreen before sending it on to me for accurate read coding. This process requires minimal actions from staff, within a few mouse clicks we can process workflows easily, creating maximum time savings with minimal effort. Docman has saved our practice so much time, we are no longer wasting time searching for information and our processes are now streamlined. Docman has really made a difference to our practice and I don’t know how we could operate efficiently without it.
Anne Tomlinson, IT Information Officer, Western Road Medical Centre